Refund policy

Return and Refund Policy

At Gulkin Finds, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us and we will assist you with the return or replacement process.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in its original condition
  • Be returned with its original packaging, tags, accessories, and any included items
  • Have proof of purchase or order confirmation
  • Not show signs of misuse, damage, or alteration by the customer

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos or video of the product
  • Photos of the packaging
  • A brief description of the issue

Once the issue is verified, we may offer a replacement, exchange, or refund depending on the circumstances.

Non-Returnable Items

For hygiene, safety, and quality reasons, certain products may not be eligible for return once opened or used, including:

  • Beauty and personal care products
  • Cosmetics and skincare items
  • Personal-use or hygiene-related products
  • Products damaged due to misuse
  • Items without original packaging
  • Clearance or final-sale items, where clearly stated at the time of purchase

If an item from one of these categories is received damaged, defective, or incorrect, please contact us and we will review the case.

Change of Mind

Returns requested due to a change of mind may be accepted only if the product is unused, unopened, and in its original packaging.

Return shipping charges for change-of-mind returns will normally be the responsibility of the customer.

Return Shipping

If the return is due to an error from Gulkin Finds, such as receiving a wrong, damaged, or defective product, we will guide you regarding the return procedure.

Customers should not send any product back without first contacting us and receiving return instructions.

Refunds

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed using an appropriate refund method.

For Cash on Delivery orders, refunds may be processed through bank transfer, mobile wallet, or another agreed method.

Please note that processing times may vary depending on the payment method.

Shipping Charges

Original shipping charges are generally non-refundable unless:

  • The wrong item was delivered
  • The product arrived damaged or defective
  • The issue occurred due to an error on our part

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible and the return procedure may apply.

Contact Us

For returns, refunds, exchanges, or order-related concerns, please contact:

Gulkin Finds
Email: hello@gulkinfinds.com
Phone / WhatsApp: 03399147773
Website: gulkinfinds.com
Location: Lahore, Pakistan

We aim to resolve customer concerns fairly and as quickly as possible.